AVP – Branch Operations 547 views0 applications

Business Function

Group Technology and
Operations (T&O) enables and empowers the bank with an efficient, nimble
and resilient infrastructure through a strategic focus on productivity, quality
& control, technology, people capability and innovation. In Group T&O,

we manage the majority of the Bank’s operational processes and inspire to
delight our business partners through our multiple banking delivery channels.

Job Purpose

  • Managing and
    controlling the branch & trade operations and ensuring smooth processing of
    transactions in line with the customer expectations.
  • Supervise,
    Motivate, and train staff to build up an efficient, knowledge and professional
    operations team.
  • Ensure activities are conducted in Compliance
    & Adherence to the regulatory guidelines issued by the Central bank, Exchange
    Control, MAS and other regulatory bodies.
  • Identify areas of improvement and assist
    in the development of new processes & policies.
  • Liaise as and when needed with auditors (RBI,
    Internal and Statutory).
  • Manage the entire Operations i.e. Customer
    Service & Payment Operations, Trade Finance Operations & Credit
  • Ensure timely processing of cash &
    trade transactions whilst liaising with the centralized units to meet customer
    satisfaction at all times.

Key Accountabilities

  • Manage and supervise all aspects of Branch &
    Trade operations (Exports, Imports & Inland Trade) as per bifurcation of
    responsibilities laid down in Bank’s manual to accomplish a clean audit rating.
  • Compliance with Internal (Head office)
    & Central Bank’s (RBI) guidelines including exchange control regulations
    for all Loan & Trade transactions.
  • Ensure that all Exports, Imports, WCDL,
    Discounting, Merchanting Trade, LC, Buyers Credit related transactions are
    carried out in adherence the agreed TATs with business thereby ensuring
    customer satisfaction.
  • Co-ordinate fortimely regularization and
    ratification of noted exceptions with BU.
  • Manage overall branch governance together
    with BH including and not limited to Security, Admin, Real Estate, BCP etc.

Job Duties & responsibilities

  • Manage & control all branch
    related activities including Corporate Account Opening, RTGS / NEFT
    processing, Clearing & teller related activities.
  • Manage and control all trade related
    activities whilst ensuring documents are screened and processed in line
    with URC / UCP / ISBP guidelines.
  • Ensure
    regulatory reporting’s on the Trade front (XOS, BEF, EBW etc) are carried
    out in a timely manner in accordance with the regulatory guidelines.
  • Ensure adequate coordination with
    centralized operations teams to maintain high quality service and internal
    and external customer satisfaction.
  • Participate
    in process improvement exercises within T&O.
  • Identify
    areas where productivity enhancement and cost reduction initiatives can be
  • Monitor
    SLAs with the central operations units.
  • Any other
    special assignments given from time to time.

Apply Now

We offer a
competitive salary and benefits package and the professional advantages of a
dynamic environment that supports your development and recognises your

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