Group Technology and
Operations (T&O) enables and empowers the bank with an efficient, nimble
and resilient infrastructure through a strategic focus on productivity, quality
& control, technology, people capability and innovation. In Group T&O,
we manage the majority of the Bank’s operational processes and inspire to
delight our business partners through our multiple banking delivery channels.
- Managing and
controlling the branch & trade operations and ensuring smooth processing of
transactions in line with the customer expectations.
Motivate, and train staff to build up an efficient, knowledge and professional
- Ensure activities are conducted in Compliance
& Adherence to the regulatory guidelines issued by the Central bank, Exchange
Control, MAS and other regulatory bodies.
- Identify areas of improvement and assist
in the development of new processes & policies.
- Liaise as and when needed with auditors (RBI,
Internal and Statutory).
- Manage the entire Operations i.e. Customer
Service & Payment Operations, Trade Finance Operations & Credit
- Ensure timely processing of cash &
trade transactions whilst liaising with the centralized units to meet customer
satisfaction at all times.
- Manage and supervise all aspects of Branch &
Trade operations (Exports, Imports & Inland Trade) as per bifurcation of
responsibilities laid down in Bank’s manual to accomplish a clean audit rating.
- Compliance with Internal (Head office)
& Central Bank’s (RBI) guidelines including exchange control regulations
for all Loan & Trade transactions.
- Ensure that all Exports, Imports, WCDL,
Discounting, Merchanting Trade, LC, Buyers Credit related transactions are
carried out in adherence the agreed TATs with business thereby ensuring
- Co-ordinate fortimely regularization and
ratification of noted exceptions with BU.
- Manage overall branch governance together
with BH including and not limited to Security, Admin, Real Estate, BCP etc.
Job Duties & responsibilities
- Manage & control all branch
related activities including Corporate Account Opening, RTGS / NEFT
processing, Clearing & teller related activities.
- Manage and control all trade related
activities whilst ensuring documents are screened and processed in line
with URC / UCP / ISBP guidelines.
regulatory reporting’s on the Trade front (XOS, BEF, EBW etc) are carried
out in a timely manner in accordance with the regulatory guidelines.
- Ensure adequate coordination with
centralized operations teams to maintain high quality service and internal
and external customer satisfaction.
in process improvement exercises within T&O.
areas where productivity enhancement and cost reduction initiatives can be
SLAs with the central operations units.
- Any other
special assignments given from time to time.
We offer a
competitive salary and benefits package and the professional advantages of a
dynamic environment that supports your development and recognises your