Vice President 550 views0 applications

Function

Operations / Manufacturing/ Production, Sales / Business Development

Industry

BPO / IT Enabled Services

Key Duties & Responsibilities:
Manage customer relationships and delivery responsibility of an ITES outfit and ensure consistent exceeding of process SLAs and delivery capabilities

Personally coach, train and mentor direct reports and provide career development opportunities through training

Maintain effective governance and control systems in the company

Manage customer relationships and delivery responsibility of a / multiple client Account(s) and ensure consistent exceeding of process SLAs and delivery capabilities

Support the sales team for RFP/RFQ presentations and customer presentations to demonstrate delivery capabilities

Conduct annual performance reviews for all direct reports and oversee performance management reviews as per annual/semi-annual cycles for all the employees in the Account

Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures

Demonstrate superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients

Key Success Drivers: Any graduate or Post Graduate

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