Operations Director for Ed-Tech Startup 48 views2 applications

Operations Director for a premium client of Corporate Galaxy in the Education Technology Sector

 

An incredibly rare opportunity for a passionate individual to join a well-funded Ed-Tech start-up backed by bulge-bracket VCs and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits.

Prototype and Phase 1 has blockbuster results, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation in a short time for a dynamic, out of the box thinker.

Location: Mumbai. We Work Marol/Andheri East.

Years of Experience: 8-12 years

Student Ops

Passionate and metric driven seasoned ops individual to head the experience of all our paid students (customers).

The Head of Student Experience will lead the team of student relationship managers to drive paid student NPS from current 50% to 70%.

 Own end to end experience of paid students
 Recruit, coach, mentor and performance management of student relationship manager team
 Interventions to increase completed paid classes to 3 per student per week
 Interventions to increase post-class projects to 2 per week per student
 Build strong relationship with parents / students, which ultimately land up renewing.
 95% query and escalation resolution from parents within defined TAT
 Reduce refund rate to 1.5%

Teacher Ops:

 Owner of building supply – recruitment and on-boarding of teachers. Plan is to reach 15000 teachers from current 200.
 Own end to end experience of teachers experience on Whitehat Jr Platform
 Recruit, coach, mentor and performance management of teacher relationship manager team
 Interventions to increase availability per teacher
 Increase utilization of available slots by teachers by coordinating with multiple functions including marketing, call center and student operations
 Increase average earning per teacher per month by 25%
 Work with tech and product teams to build products / features to improve teacher experience on platform

Skill Set:

 Experience of minimum 6-8 years of running or managing operational processes
 Ability to comprehend the processes and data and make them more efficient
 Great leadership and communication skills
 Strong analytical and problem solving skills
 Strong hold on analytical and documentation tools – Excel, Word, PPT
 Completely metric driven individual – ability to target daily metrics and meet those targets

Qualifications:

 Tier 1 college pedigree
 Start-up experience preferred
 Operations experience preferred

Function

Operations / Manufacturing/ Production

Industry

Internet / E Commerce

Desired Qualifications

BE, BTech

Field of Specialization

Education

Total Years of Experience

10 - 15 years

Budgeted Salary Range

Best in the Industry

Excellent Opportunity !

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Corporate Galaxy Human Capital
Response@CorporateGalaxy.com
91-22-42952377
9773772000