Operations Director for a premium client of Corporate Galaxy in the Education Technology Sector
An incredibly rare opportunity for a passionate individual to join a well-funded Ed-Tech start-up backed by bulge-bracket VCs and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits.
Prototype and Phase 1 has blockbuster results, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation in a short time for a dynamic, out of the box thinker.
Location: Mumbai. We Work Marol/Andheri East.
Years of Experience: 8-12 years
Passionate and metric driven seasoned ops individual to head the experience of all our paid students (customers).
The Head of Student Experience will lead the team of student relationship managers to drive paid student NPS from current 50% to 70%.
Own end to end experience of paid students
Recruit, coach, mentor and performance management of student relationship manager team
Interventions to increase completed paid classes to 3 per student per week
Interventions to increase post-class projects to 2 per week per student
Build strong relationship with parents / students, which ultimately land up renewing.
95% query and escalation resolution from parents within defined TAT
Reduce refund rate to 1.5%
Owner of building supply – recruitment and on-boarding of teachers. Plan is to reach 15000 teachers from current 200.
Own end to end experience of teachers experience on Whitehat Jr Platform
Recruit, coach, mentor and performance management of teacher relationship manager team
Interventions to increase availability per teacher
Increase utilization of available slots by teachers by coordinating with multiple functions including marketing, call center and student operations
Increase average earning per teacher per month by 25%
Work with tech and product teams to build products / features to improve teacher experience on platform
Experience of minimum 6-8 years of running or managing operational processes
Ability to comprehend the processes and data and make them more efficient
Great leadership and communication skills
Strong analytical and problem solving skills
Strong hold on analytical and documentation tools – Excel, Word, PPT
Completely metric driven individual – ability to target daily metrics and meet those targets
Tier 1 college pedigree
Start-up experience preferred
Operations experience preferred
Operations / Manufacturing/ Production
Internet / E Commerce
Field of Specialization
Total Years of Experience
10 - 15 years
Budgeted Salary Range
Best in the Industry
Excellent Opportunity !